What does it mean when people talk about “customer profitability”? In short, it indicates the ratio of effort-to-profit for each...

I’ve been working on a new e-commerce business for the past few weeks. E-commerce is new to me. Not that I don’t use it on a...

I’m on a road trip to Napa Valley. This is my first vacation in six years so I’m really excited. I passed a dairy farm along the way and...

I went to a new hair stylist to have my hair trimmed a few years ago. By the time she was finished, my hair was at least four inches...

Think of some of the problems your company faced last year. Who solved them? You might think it was the CEO, CFO, or VP, but it was...

Put people first, connect customer expectations to product and service design, give employees the right tools, show everyone in the...