AmyMay 31, 20163 minQC #3: Invest in Front Line StaffThe front line staff are closest to the problems your customers are facing. These are the people who experience the customers’...
AmyMay 23, 20164 minQC #2: Five Questions to Meet Customer ExpectationsLast week as we started walking through the quality control (QC) opportunities, we touched on understanding customers. This blog digs a...
AmyMay 8, 20163 minQC #1: Understand Your CustomersI have a friend who is preparing for the Project Management Professional (PMP) certification. He is working on a case study that sparked...
AmyApr 30, 20162 minDelegating with PARATAI ended up saying the following… “I am new to my position and the previous supervisor used a more directive approach to managing the...