The front line staff are closest to the problems your customers are facing. These are the people who experience the customers’...

Last week as we started walking through the quality control (QC) opportunities, we touched on understanding customers. This blog digs a...

I have a friend who is preparing for the Project Management Professional (PMP) certification. He is working on a case study that sparked...

I ended up saying the following… “I am new to my position and the previous supervisor used a more directive approach to managing the...

I would love to say I am the smartest person in the room right now. However, it would be lies … all lies! I would also love to say that I...

You can live by checklists or you can live by principles. My organization loves checklists. We have checklists for our checklist and we...

I’m at a conference this week and I’ve had a wonderful time. Unfortunately, I’m something of an introvert. I skipped the mid-week social...

“Poor work-life balance results in the dog digging holes in the backyard.” ~ Amy Beall There are employees today who voluntarily live the...

I’m an accountant, not an English teacher. I wanted to emphasize this before I launch into my next rant. It is a blatant error if I...

Nothing damages a team faster than someone with a condescending attitude. It’s something you just can’t seem to overcome regardless of...

Television, radio, meetings, socializing … The constant flow of noise prevents us from reflecting on life which is essential if we want...

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Solving Work Problems We have a lot of problems at work. This isn’t a bad thing mainly because over half of our mission is to detect,...

It’s Thanksgiving 2015 and I have to apologize for not posting anything in the past few weeks. I am learning how to teach college and it...

“Sitting is the new smoking.” There are six easy ways to change your eating habits that are perfect for office workers. Always check with...

Priority Management Not Time Management I’m always looking for ways to be more productive while simultaneously reducing stress. I hate...

I’m a huge fan of optimizing productivity and by ‘optimize’ I don’t mean ‘do more’. Optimizing productivity is about cutting activities...

An elevator pitch (or speech) is a short description of your value proposition. You need one because you never know who you will share an...

Creativity and innovation are key to building and maintaining a strong business or professional presence. It doesn’t matter if you pursue...

This is the week I plan to scrutinize my priority list. I’m going to do more of the things that draw me closer to what is important and...