QC #3: Invest in Front Line Staff
The front line staff are closest to the problems your customers are facing. These are the people who experience the customers’...
QC #3: Invest in Front Line Staff
QC #2: Five Questions to Meet Customer Expectations
QC #1: Understand Your Customers
Delegating with PARATA
Many Paths to Your Destination
Two Journeys
Networking for the Introverts
Work-Life Balance? What is That?
Grammar, Spelling, and Punctuation Count
Redirecting Condescending Behaviors
Practicing Mindfulness
Get People to Buy Into Your Plan
Solving Work Problems at Their Weakest Point
Gratitude Increases Performance
6 Healthy Eating Tips for Desk Jockeys
Priority Management Not Time Management
Do Less: Optimize productivity with fewer activities
Elevator Pitches that Sell – Not Suck
Coffee & Crayons: Unleash your creativity
What is most important …